Return Policy

🌿 Eleen.Shop Return Policy

We want you to love your skin and feel confident in your purchase from Eleen.Shop. If something isn’t right, we’re here to help.

✅ Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.

• To be eligible, items must be:

  • Unopened

  • Unused

  • In their original packaging

• Due to hygiene and safety concerns, used or opened skincare products cannot be returned.

🔁 Exchanges

We do not offer direct exchanges. If you'd like to try a different product, please return your item (if eligible) and place a new order.

💳 Refunds

• Once your return is received and inspected, we’ll notify you by email.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

• Original shipping charges are non-refundable.

📦 Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

❗Non-Returnable Items

• Opened or used skincare products

• Sale or promotional items

• Gift cards

🧴 Damaged or Incorrect Orders

If your item arrives damaged or you received the wrong product, please email us at support@eleen.shop within 7 days of delivery with a photo of the issue.

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📬 Start a Return

To initiate a return, email us at support@eleen.shop with your order number and reason for return.